What We Promise We promise the consumer: We will honor their right to make decisions in their life1. We will ask their permission before talking to anybody about them2. We will treat them with respect and dignity3. We will offer services in a timely manner4. We will keep all appointments or give them enough notice when we 5. have to cancel We will provide services that will meet their needs6. We will help them create their own goals that are realistic7. We will review their goals with them and ey can make changes that they 8. feel are appropriate We will help them make decisions for themselves to become their own 9. self-advocate We will help them improve their quality of life10.